Collection & Delivery Policy

Collection & Delivery Policy – Dulais
This policy explains how our collection and delivery service operates.

1. Collection Windows

We will collect items at the time slot selected when booking.
You must ensure items are available at the agreed time.

If you miss a collection, a no-show fee may apply.

2. Delivery Times

We aim to return items within the stated turnaround time.
However, delays may occur due to:
• Weather
• Traffic
• Road closures
• Vehicle issues
• High order volumes

We are not responsible for consequential loss due to delay.

3. Missed Delivery

If you are not available during the agreed delivery window, we may:
• Attempt redelivery at a later time
• Charge a re-delivery fee
• Hold items until a new delivery slot is arranged

4. Service Areas

Collection & delivery are available only within our active service zones.
These may change periodically.

5. Safe Collection & Drop-Off Locations

You agree to:
• Provide a safe place for drivers
• Ensure clear access (e.g., property gates/codes)
• Inform us of special instructions

We are not liable for theft or loss if you instruct us to leave items in an unattended location.