Privacy Policy
At Dulais, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services. By accessing or using our services, you agree to the practices outlined in this policy.
1. Information We Collect
We may collect the following types of personal information:
● Contact Information: Your name, email address, phone number, and mailing address.
● Laundry Details: Information related to your laundry orders and preferences.
● Payment Information: Details necessary for processing payments, including credit card or other payment details.
● Communication History: Records of interactions with our customer service team.
● Usage Data: Information about your interactions with our website and services, such as log data, device information, and browsing activity.
2. How We Use Your Information
We use your personal information for the following purposes:
● Service Delivery: To process, fulfil, and deliver your laundry orders.
● Customer Support: To address inquiries, resolve issues, and provide assistance.
● Communication: To send transactional emails, service updates, and promotional materials.
● Service Improvement: To enhance our offerings, website functionality, and customer experience.
● Legal Compliance: To meet legal, regulatory, or contractual obligations.
3.Sharing your information
We may share your personal information under the following circumstances:
● Service Providers: With trusted third parties who assist in providing our services (e.g., payment processors, logistics partners).
● Legal Obligations: When required by law, regulations, or valid legal processes.
● Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
● With Consent: When you provide explicit consent for specific purposes.
4. Your Choices
● Opt-Out: You may unsubscribe from promotional emails by following the instructions in those communications.
● Update Information: You can update or correct your personal details by contacting us directly.
5. Data Security
We employ robust security measures to protect your personal data from unauthorised access, misuse, or disclosure. While we strive to maintain the highest standards, no method of online transmission or electronic storage is entirely secure.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking tools to enhance functionality and collect usage data. You can manage or disable cookies through your browser settings.
7. Third-Party Links
Our website may include links to third-party sites. Please note that we are not responsible for the privacy practices or content of these external websites.
8. Children’s Privacy
Our services are not designed for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to this Privacy Policy
We may revise this Privacy Policy periodically. The effective date at the top of this document indicates the most recent update.
10. Contact Us
For questions, concerns, or requests regarding your personal information or this Privacy Policy, please reach out to us at: info@dulais.com
By using our services, you confirm that you have read, understood, and agreed to this Privacy Policy.
