Privacy Policy
At Dulais, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and safeguard your information in accordance with the UK GDPR and Data Protection Act 2018.
We may collect the following personal data when you place an order or interact with us:
• Name
• Address
• Phone number
• Email address
• Payment information (processed securely by third-party providers—we do not store card details)
• Order history
• Collection & delivery preferences
• Website usage data (via cookies and analytics)
2. How We Use Your Information
We use your data to:
• Process and fulfil your laundry/dry-cleaning orders
• Manage collections and deliveries
• Communicate updates, confirmations, and support
• Improve our services and website
• Send optional marketing (only with your consent)
3. Legal Basis for Processing
We process your data under:
• Contractual obligation — to fulfil your order
• Legitimate interest — to improve services and prevent fraud
• Consent — for marketing communications
You may withdraw consent at any time.
4. Data Storage & Security
Your data is stored securely using encrypted systems and reputable service providers.
We never sell or rent your information to third parties.
5. Sharing Your Information
We may share limited data with:
• Delivery drivers
• Payment processors
• IT or hosting providers
• Customer support tools
• All partners comply with UK GDPR.
6. Your Rights
You have the right to:
• Access your data
• Request corrections
• Request deletion (“right to be forgotten”)
• Object to processing
• Request data portability
To exercise your rights, email: enquiries@elaundry.co.uk
7. Cookies
Our website uses cookies to improve functionality and analyse performance.
You can manage cookies through your browser settings.
8. Contact Us
For privacy concerns:
enquiries@elaundry.co.uk
2. Refund Policy
Refund Policy – Dulais
We aim to deliver high-quality laundry, dry cleaning, and garment care.
If you are unhappy with our service, please notify us within 48 hours of receiving your items.
1. Refund Eligibility
Refunds may be considered if:
• There is clear evidence of service failure
• An item was damaged due to our negligence
• An order was not completed as described
2. Non-Refundable Situations
We do not offer refunds for:
• Incorrect service selection (e.g., wash instead of dry clean)
• Unsuccessful stain removal
• Normal wear, shrinkage, fading, or colour transfer
• Missing items from wash–dry–fold, as items are not tagged individually
• Allergy reactions to detergents
• Orders cancelled after items have been collected
3. Assessment Process
If a refund is requested:
• The item may need to be inspected
• Age, condition, and care label will be considered
• Maximum compensation follows our standard Terms (£50 per item or fair value)
4. Contact for Refunds
enquiries@elaundry.co.uk
Please include your order number and photos (if relevant).
3. Collection & Delivery Policy
Collection & Delivery Policy – Dulais
This policy explains how our collection and delivery service operates.
1. Collection Windows
We will collect items at the time slot selected when booking.
You must ensure items are available at the agreed time.
If you miss a collection, a no-show fee may apply.
2. Delivery Times
We aim to return items within the stated turnaround time.
However, delays may occur due to:
• Weather
• Traffic
• Road closures
• Vehicle issues
• High order volumes
We are not responsible for consequential loss due to delay.
3. Missed Delivery
If you are not available during the agreed delivery window, we may:
• Attempt redelivery at a later time
• Charge a re-delivery fee
• Hold items until a new delivery slot is arranged
4. Service Areas
Collection & delivery are available only within our active service zones.
These may change periodically.
5. Safe Collection & Drop-Off Locations
You agree to:
• Provide a safe place for drivers
• Ensure clear access (e.g., property gates/codes)
• Inform us of special instructions
We are not liable for theft or loss if you instruct us to leave items in an unattended location.
